Các thuật ngữ trong ISO (19)
bias
tendency, inclination or opinion that is preconceived or unreasoned that hinders impartial judgement
Note 1 to entry: Bias can be unconscious, conscious or systematic.
[SOURCE: ISO 30400:2016, 9.2, modified]
ISO 30415:2021(en), 3.5
intersectionality
combination of one or more diversity (3.7) dimensions and other personal characteristics that are part of a person’s identity
Note 1 to entry: These diversity dimensions and personal characteristics intersect, such that each is linked to the other, and influence a person’s life and work experiences.
ISO 30415:2021(en), 3.15
employee resource group
ERG
people with shared demographic and other diversity (3.7) dimensions, and their allies
Note 1 to entry: An ERG generally consists of people who join together in a network to share experiences and beliefs, and to promote diversity and inclusion (3.12) in the workplace.
Note 2 to entry: ERGs can contribute to an organization’s approach to D&I, and promote, lead and provide support for D&I objectives.
Note 3 to entry: Organizations can support the role and contribution of an ERG by allocating a budget and identifying a leadership team sponsor.
ISO 30415:2021(en), 3.8
adverse impact
outcome that is disadvantageous and potentially discriminatory for individuals and groups of people
ISO 30415:2021(en), 3.4
accommodate
adapt to or adjust to
Note 1 to entry: The aim of accommodating specific needs is to enable people with differing abilities to gain access to work and contribute to the organization.
Note 2 to entry: Adjustments can vary according to differing abilities, specific individual needs and circumstances. For example, having organizational policies that cover making adjustments to premises, working hours, job responsibilities and equipment, and providing accessible information and assistive technologies, as well as time for treatment and rehabilitation, when applicable.
ISO 30415:2021(en), 3.2
accountability
obligation of a person or organization to account for their activities or accept responsibility for those activities
Note 1 to entry: The activities can, for example, include the completion of a deliverable or task, and accepting responsibility can involve disclosing the results of the activities in a transparent manner.
[SOURCE: ISO/TS 21089:2018, 3.3.1, modified — Variable characteristics of the concept moved to Note 1 to entry.]
ISO 30415:2021(en), 3.3
inclusive behaviour
conduct that promotes inclusion (3.12)
Note 1 to entry: Organizations can enable conditions that encourage inclusive behaviour.
Note 2 to entry: Individuals within an organization demonstrate inclusive behaviour when they enable everyone to have a voice (3.19) and accept and value the perspectives and contributions of every stakeholder.
ISO 30415:2021(en), 3.14
equity
principle that policies, processes and practices should be fairly applied and individual needs recognized
ISO 30415:2021(en), 3.10
inclusion
inclusiveness
practice of including all stakeholders in organizational contexts
Note 1 to entry: Inclusion can involve stakeholders from different groups being accepted, welcomed, and enabled to have a voice (3.19) and develop a sense of belonging.
Note 2 to entry: Inclusion can also involve offering opportunities to people on the basis of their knowledge, skills and abilities, as well as providing access to resources that enable their participation.
[SOURCE: ISO 30400:2016, 9.5, modified —Note 1 to entry revised and Note 2 to entry added.]
ISO 30415:2021(en), 3.12
diversity
characteristics of differences and similarities between people
Note 1 to entry: Diversity includes factors that influence the identities and perspectives that people bring when interacting at work.
Note 2 to entry: Diversity can support the development of workplace environments and practices that foster learning from others to gain diverse perspectives on inclusiveness (3.12).
Note 3 to entry: Diversity dimensions include the demographic and other personal characteristics of the workforce, for example age, disability, sex, sexual orientation, gender, gender identity, race, colour, nationality, ethnic or national origin, religion or belief, as well as characteristics related to socio-economic context. These are often identified and agreed upon dimensions, which can be associated with legal requirements in different jurisdictions.
[SOURCE: ISO 30400:2016, 9.1, modified —Note 2 to entry modified and Note 3 to entry added.]
ISO 30415:2021(en), 3.7